We are very pleased to inform you that all services fully recovered.
Incident Status: Fully Recovered
Timestamp: Jul 09, 2026 - 16:45 UTC
We want to express our deepest and most sincere gratitude to all of our global partners. Thank you for your incredible patience, your swift cooperation, and for consistently feeding critical data to our engineering team while awaiting this official notification. Your agility during this incident has been invaluable to our mitigation process.
Current Network Status: - Our operations team has now received verified successful connection logs and positive customer feedback from all previously affected regions, confirming that data sessions are securely reconnecting and services are returning to normal.
Next Steps & SOP:
1. If refund needed, please cancel old orders and submit affected ICCIDs via help@esimaccess.com 2. If new orders are generated as backup for customers using EU33 areas, price difference could be summarized in following format and apply gift. - original Europe Order ICCID list - new EU33 Order ICCID list - amount difference summary
Thank you for subscribing to and following the eSIM Access API Status portal.
Thank you for being a valued partner of eSIM Access. Going forward, we are fully committed to continuously optimizing our incident communication efficiency, reducing response times, and elevating your service satisfaction.
Your satisfaction drives us. 7/24. Worldwide. Your eSIM Access Team
Posted Jul 09, 2026 - 16:30 UTC
Identified
Dear Partner,
We are writing to provide a critical update regarding the ongoing cloud infrastructure incident reported by our upstream supplier (Telna). The root cause has been identified, and recovery mechanisms are underway.
Incident Status: Identified / Mitigation in Progress
Timestamp: Jul 09, 2026 - 15:56 UTC
Latest Progress from Upstream Supplier: We have received official confirmation from our carrier that a resolution is currently being deployed. The recovery process is estimated to take approximately 30 to 60 minutes.
Immediate Actions Taken by eSIM Access Team: To minimize the impact on your business, we have actively initiated our fallback protocol and are rerouting traffic to our backup network resources for the following heavily impacted destinations:
Active Traffic Rerouting: Turkey, Germany, Egypt, United Arab Emirates (UAE)
π‘ SOP for Handling Affected/Pending Orders For existing stuck or problematic orders, you and your operations team can adopt the following emergency workflows:
Option A (Await Original Recovery): You can choose to wait for the original carrier's network to fully recover within the next hour.
Option B (Switch Resources for Replacements): If your end-users require immediate connectivity, you can manually replace the orders using our alternative backup resources.
π΄ Crucial Directive for Europe Packages: For all European destinations, please temporarily switch and utilize the "EU 33 areas" package (alternative resource) to issue replacement profiles for your customers while we await the full recovery of the primary resource.
If you require any assistance with manual swaps or have bulk replacement requests, please send the relevant ICCIDs or orderNo immediately to our 24/7 support desk at help@esimaccess.com.
We sincerely appreciate your agility, feedback, and continued patience as we navigate through the final stages of this resolution.
Your satisfaction drives us. 7/24. Worldwide. eSIM Access Team
Posted Jul 09, 2026 - 15:55 UTC
This incident affected: API and Management Portal console.esimaccess.com.